Phantom Suites | Hotel in Playa del Carmen

| 8.4 (245 Reviews) |  3 Bathrooms  9 Guests
Zazil-ha Hotel | Phantom Suites

Hotel in Zazil-ha, Playa del Carmen

Located in Playa del Carmen and with Playa del Carmen Beach reachable within a 5-minute walk, Phantom Suites has concierge services, non-smoking rooms, an outdoor swimming pool, free WiFi throughout the property and a terrace. This 4-star hotel offers a tour desk and luggage storage space. The property is 0.6 miles from the city center and 1.2 miles from ADO International Bus Station. The hotel will provide guests with air-conditioned rooms with a desk, a coffee machine, a fridge, a microwave, a safety deposit box, a flat-screen TV, a balcony and a private bathroom with a shower. The rooms have a closet. Playa del Carmen Maritime Terminal is 1.9 miles from Phantom Suites, while Church of Guadalupe is a 16-minute walk away. Cozumel International Airport is 22 miles from the property, and the property offers a paid airport shuttle service.

Phantom Suites is located in Playa del Carmen.

This 19 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Pool, View, Laundry, and several others. This is a 4 star rated property and has over 245 reviews with the average score of 8.4 . Coming to Playa del Carmen and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 19 Bedrooms Hotel if you want to learn more about this Hotala.uk place in Playa del Carmen. These details are authentic, as they are provided by our partner, booking.com.

This Phantom Suites in Playa del Carmen is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Phantom Suites”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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CALLE 44 ENTRE 5A AVENIDA Y 1A AVENIDA, Playa del Carmen, 77720, Mexico

Amenities

Air Conditioner
Pool
View
Ocean View
Balcony/Terrace
Oceanfront
Accessibility
Transportation/Shuttle
Security/Safety
Sports/Activities
Wellness Facilities
Bar
Guest Services
Breakfast
Child Friendly
Internet
Laundry

Facility Overview

Activities
  • Snorkeling
  • Public Bath
  • Diving
General
  • Safe
  • Wifi in all areas
  • Air conditioning
  • Non-smoking rooms
  • Hypoallergenic room available
  • Elevator
  • Soundproof rooms
  • Smoke-free property
  • Family rooms
Guest Services
  • Tour desk
  • Airport shuttle
  • Concierge
  • Shuttle service
  • Airport shuttle (additional charge)
  • Shuttle service (additional charge)
  • Car rental
  • Baggage storage
  • Laundry
  • Private check-in/out
  • Invoice provided
Internet
  • Free Wifi
  • Wifi
  • Internet
Outdoors
  • Sun deck
  • Outdoor pool (year-round)
  • Terrace
  • Outdoor furniture
  • Outdoor pool
Security/Safety
  • CCTV in common areas
  • Fire extinguishers
  • Key access
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Guest accommodation sealed after cleaning
  • Guest accommodation disinfected between stays
  • Use of cleaning chemicals that are effective against coronavirus
  • Property cleaned by professional cleaning companies
  • Delivered food covered securely
  • Physical distancing in dining areas
  • All plates, cutlery, glasses, and other tableware sanitized
  • Food can be delivered to guest accommodation
  • Breakfast to-go containers
  • Staff follow all safety protocols as directed by local authorities
  • Face masks for guests available
  • Hand sanitizer in guest accommodation and common areas
  • First aid kits available
  • Access to healthcare professionals
  • Process in place to check health of guests
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Thermometers for guests provided by property
  • Cashless payment available
  • Physical distancing rules followed
  • Screens or physical barriers between staff and guests in appropriate areas
Spa
  • Beach chairs/Loungers
  • Rooftop pool
  • Swimming pool
  • Pool cover
  • Pool bar
  • Beach umbrellas
Transportation/Shuttle
  • Airport pickup

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Non refundable
Pet Policy
Pets are not allowed
Al realizar la reserva hay un pago pendiente de 31.12 pesos mexicanos por el cargo de ecotasa,el cual debe ser pagado en efectivo.

Reviews

Value for money:
8.96
Location:
8.98
Staff:
9.18
Facilities:
8.95
Comfort:
9.1
Cleanliness:
9.25
John
Apr 11, 2025 07:00:00 AM
Review Score:   7
Canada
Reviewer Type: Solo Traveller
Travel Purpose: leisure
Positive: Great location near restaurants and stores.
See All Reviews

Room Arrangement

Room Info Facilities
Standard Double Suite
Room Type: Suite
Room Size: 40 m2
2 Full bed(s) Bed
Standard Double Suite

Bathroom

Bathtub or shower, Shower, Toilet paper, Towels, Free toiletries, Shampoo, Body soap, Toilet, Private bathroom, Conditioner, Hairdryer

General

Safe, Iron, Air conditioning, Laptop safe, Soundproof, Private entrance, Key access, Smoke Alarm, Mosquito net, Trash cans, Fan

Media & Technology

TV, Flat-screen TV, Streaming service (like Netflix)

Kitchen

Microwave, Dining table, Refrigerator, Kitchenette, Coffee machine, Kitchen, Kitchenware

Outdoors

Balcony, Outdoor furniture

Living Area

Desk, Dining area

Bedroom

Wardrobe or closet, Childrens' cribs, Linens

View

Garden view

Accessibility

Upper floors accessible by elevator

Room Amenities

Socket near the bed, Drying rack for clothing, Clothes rack, Hypoallergenic pillow

Food & Drink

Bottle of water

Physical distancing

Single-room AC for guest accommodation

Cleanliness & disinfection

Hand sanitizer
Suite
Room Type: Suite
Room Size: 35 m2
1 King bed(s) Bed
Suite

Bathroom

Bathtub or shower, Shower, Toilet paper, Towels, Free toiletries, Shampoo, Body soap, Toilet, Private bathroom, Conditioner, Hairdryer

General

Safe, Iron, Air conditioning, Laptop safe, Soundproof, Private entrance, Key access, Smoke Alarm, Mosquito net, Interconnecting room(s) available, Trash cans, Fan

Media & Technology

TV, Flat-screen TV, Streaming service (like Netflix)

Kitchen

Microwave, Dining table, Refrigerator, Kitchenette, Coffee machine, Kitchen, Kitchenware

Outdoors

Balcony, Outdoor furniture

Living Area

Desk, Dining area

Bedroom

Wardrobe or closet, Childrens' cribs, Linens

View

Garden view

Accessibility

Upper floors accessible by elevator

Room Amenities

Socket near the bed, Drying rack for clothing, Clothes rack, Hypoallergenic pillow

Food & Drink

Bottle of water

Physical distancing

Single-room AC for guest accommodation

Cleanliness & disinfection

Hand sanitizer
Superior Suite
Room Type: Suite
Room Size: 40 m2
1 Sofa bed Bed
1 King bed(s) Bed
Superior Suite

Bathroom

Bathtub or shower, Shower, Toilet paper, Towels, Free toiletries, Shampoo, Body soap, Toilet, Private bathroom, Conditioner, Hairdryer

General

Safe, Iron, Air conditioning, Laptop safe, Soundproof, Private entrance, Key access, Smoke Alarm, Mosquito net, Interconnecting room(s) available, Trash cans, Fan

Media & Technology

TV, Flat-screen TV, Streaming service (like Netflix)

Kitchen

Microwave, Dining table, Refrigerator, Kitchenette, Coffee machine, Kitchen, Kitchenware

Outdoors

Balcony, Outdoor furniture

Living Area

Desk, Dining area, Sitting area

Bedroom

Wardrobe or closet, Childrens' cribs, Linens

View

Garden view

Accessibility

Upper floors accessible by elevator, Shower chair

Room Amenities

Hypoallergenic pillow, Sofa bed, Socket near the bed, Clothes rack, Drying rack for clothing

Food & Drink

Bottle of water

Physical distancing

Single-room AC for guest accommodation

Cleanliness & disinfection

Hand sanitizer

FAQ's

Is this Phantom Suites pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Phantom Suites?

Check-in time for Phantom Suites starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Phantom Suites have a swimming pool?

Yes, this Phantom Suites has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Phantom Suites?

Best-rates for the Phantom Suites starts from $86 per night with includes Bar, Guest Services, Breakfast, Air Conditioner, Sports/Activities, Wellness Facilities, Internet, Pool, View, Laundry, Ocean View, Balcony/Terrace, Oceanfront, Accessibility, Transportation/Shuttle, Security/Safety, Child Friendly with all other facilities. Hotala.uk matches every traveler with their perfect hotel, resort, or rental and whether you are traveling with a group, friends, family, or pets.

Is Phantom Suites a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Phantom Suites wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Phantom Suites has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Phantom Suites?

Based on the information reported by the owner or manager, the Phantom Suites indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Phantom Suites?

Based on the information reported by the owner or manager, details for the cancellation policy for the Phantom Suites are as follows: Non refundable Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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