Zazil-ha Rentals Mexico Quintana Roo Playa del Carmen Zazil-ha

Phantom Suites | Hotel in Playa del Carmen

| 9.2 (65 Reviews) |  1 Bathroom
Zazil-ha Hotel | Phantom Suites

Hotel in Zazil-ha, Playa del Carmen

Hotel with an outdoor pool, a short walk to Playa del Carmen Main Beach
This smoke-free hotel features an outdoor pool, a 24-hour front desk, and tour/ticket assistance. WiFi in public areas is free.
Phantom Suites offers 19 accommodations with safes and blackout drapes/curtains. Accommodations at this 3.5-star hotel have kitchens with stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers.

This Playa del Carmen hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Flat-screen televisions are featured in guestrooms. In-room massages and irons/ironing boards can be requested.


Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Calle 44 entre 5A Avenida y 1A Avenida, Playa del Carmen, 77720, Mexico

Amenities

Pool
TV
Wheelchair Accessible
Accessibility
Security/Safety
Bedding/Linens
Guest Services
Breakfast
Child Friendly
Internet
Kitchen
Laundry

Facility Overview

Bathrooms
  • Towels
  • Shower
Bedroom
  • Blackout drapes/curtains
  • Restaurant dining guide
  • In-room massage
  • Soundproofing
  • Window screens
  • Safe
  • Iron/ironing board (on request)
  • Desk
Breakfast
  • Full breakfast available for a fee daily 7:00 AM–11:30 AM: MXN 150 for adults and MXN 150 for children
  • Cookware/dishes/utensils
  • Blender
  • Local meal delivery service
  • Microwave
  • Griddle
  • Mini-fridge
  • Stovetop
  • Kitchen
Parking
  • No onsite parking available
Accessibility
  • Handrails in stairways
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Well-lit path to entrance
  • Elevator
Activities
  • Cave exploring
  • Scuba diving
  • Boat tours
  • Motor boating
  • Snorkeling
  • Fishing
  • Beach access
  • Outdoor pool
Entertainment
  • Flat-screen TV
General
  • Elevator
  • Spanish
  • English
  • Smoke-free property
  • Mosquito nets
Guest Services
  • Soundproofed rooms
  • Microwave
  • Mini-fridge
  • Outdoor pool
  • Kitchen
  • Luggage storage
  • Tour/ticket assistance
  • 24-hour front desk
Internet
  • Available in some public areas: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in all rooms: Free WiFi

Policies

Check-in
Check-in start time: 3:00 pm; check-in end time: anytime minimum check-in age: 18
Check-out
Check-out before noon
Child Policy
Children are welcome.
Payment Policy
Fee for full breakfast: approximately mxn 150 for adults and mxn 150 for children the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
No pets or service animals allowed
Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a smoke detector special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash

Reviews

Angela
Mar 24, 2025 10:14:27 PM
Review Score:   8
Summary: The location, staff and cleanliness of this property was excellent! The only complaint that myself and my party had was the mattress and futon was absolutely terrible, both were very hard and difficult to sleep on. Despite that, we were all very pleased with this place and will be back.
See All Reviews

Room Arrangement

Room Info Facilities
Master Suite
Room Size: m2
2 King Bed and Large Twin Sofa Bed
Master Suite

General

Number of living rooms 0, Private bathroom, No rollaway/extra beds, Number of bedrooms - 0, No cribs (infant beds), Wardrobe or closet, Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
Suite Doble
Room Size: m2
2 Double Beds
Suite Doble

General

Number of living rooms 0, Private bathroom, No rollaway/extra beds, Number of bedrooms - 0, No cribs (infant beds), Wardrobe or closet, Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
Suite King
Room Size: m2
1 King Bed
Suite King

General

Number of living rooms 0, Private bathroom, No rollaway/extra beds, Number of bedrooms - 0, No cribs (infant beds), Wardrobe or closet, Bed count minimum 1, Bed count maximum 1, Number of bathrooms - 1

FAQ's

Is this Phantom Suites pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Phantom Suites have a swimming pool?

Yes, this Phantom Suites has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Phantom Suites?

Best-rates for the Phantom Suites starts from $106 per night with includes TV, Wheelchair Accessible, Accessibility, Security/Safety, Breakfast, Internet, Laundry, Pool, Bedding/Linens, Guest Services, Child Friendly, Kitchen with all other facilities. Hotala.uk matches every traveler with their perfect hotel, resort, or rental and whether you are traveling with a group, friends, family, or pets.

Is Phantom Suites a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Phantom Suites wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Phantom Suites is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Phantom Suites?

Based on the information reported by the owner or manager, the Phantom Suites indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Phantom Suites?

Based on the information reported by the owner or manager, details for the cancellation policy for the Phantom Suites are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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