The Pollux | Hotel in Zermatt

| 9.6 (315 Reviews) |  1 Bathroom
Zermatt City Centre Hotel | The Pollux

Hotel in Zermatt City Centre, Zermatt

This smoke-free hotel features 3 restaurants, a full-service spa, and a fitness center. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, a bar/lounge, a snack bar/deli, and a sauna are onsite.
The Pollux offers 35 accommodations with minibars and safes. A pillow menu is available. 80-cm flat-screen televisions come with digital channels. Bathrooms include shower/tub combinations, bathrobes, slippers, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary newspapers and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.


Recreational amenities at the hotel include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Bahnhofstrasse 28, Zermatt, 3920, Switzerland

Amenities

TVTV
Wheelchair AccessibleWheelchair Accessible
Balcony/TerraceBalcony/Terrace
AccessibilityAccessibility
Security/SafetySecurity/Safety
Business ServicesBusiness Services
Sports/ActivitiesSports/Activities
Bedding/LinensBedding/Linens
SkiingSkiing
Wellness FacilitiesWellness Facilities
SpaSpa
FireplaceFireplace
RestaurantRestaurant
BarBar
Guest ServicesGuest Services
BreakfastBreakfast
Child FriendlyChild Friendly
HeatingHeating
InternetInternet
KitchenKitchen
LaundryLaundry

Facility Overview

BathroomsBathrooms
  • Toilet paperToilet paper
  • SoapSoap
  • BathrobesBathrobes
  • Shower/tub combinationShower/tub combination
  • TowelsTowels
  • ShampooShampoo
  • Hair dryerHair dryer
  • Private bathroomPrivate bathroom
BedroomBedroom
  • Blackout drapes/curtainsBlackout drapes/curtains
  • Pillow menuPillow menu
  • HeatingHeating
  • Hypo-allergenic beddingHypo-allergenic bedding
  • Bed sheetsBed sheets
  • PhonePhone
  • Desk chairDesk chair
  • SafeSafe
  • DeskDesk
  • Local mapsLocal maps
  • SlippersSlippers
  • Free newspapersFree newspapers
  • Connecting rooms availableConnecting rooms available
BreakfastBreakfast
  • Coffee/tea in common area(s)Coffee/tea in common area(s)
  • 1 bar1 bar
  • Free buffet breakfast available daily 7:30 AM–10:30 AMFree buffet breakfast available daily 7:30 AM–10:30 AM
  • 3 restaurants3 restaurants
  • MinibarMinibar
  • Coffee/tea makerCoffee/tea maker
ParkingParking
  • Roundtrip airport shuttle (surcharge)Roundtrip airport shuttle (surcharge)
  • Ski shuttle nearbySki shuttle nearby
  • Offsite parking within 9 mi (CHF 20 per day)Offsite parking within 9 mi (CHF 20 per day)
AccessibilityAccessibility
  • ElevatorElevator
  • Tile flooring in roomTile flooring in room
  • Hardwood flooring in roomHardwood flooring in room
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
ActivitiesActivities
  • Ski liftsSki lifts
  • Hiking/biking trailsHiking/biking trails
  • Mountain bikingMountain biking
  • Ice skatingIce skating
  • Golf lessonsGolf lessons
  • Ski runsSki runs
  • SnowshoeingSnowshoeing
  • Skiing lessonsSkiing lessons
  • Wildlife and game viewingWildlife and game viewing
  • GolfingGolfing
  • Downhill skiingDownhill skiing
  • Ski areaSki area
  • Rock climbingRock climbing
  • SnowboardingSnowboarding
  • SleddingSledding
  • Cross-country skiingCross-country skiing
  • SkiingSkiing
  • Ski equipment rentalsSki equipment rentals
  • Arcade/game roomArcade/game room
  • SaunaSauna
  • Full-service spaFull-service spa
  • Bicycle rentalsBicycle rentals
  • Steam roomSteam room
  • Fitness centerFitness center
EntertainmentEntertainment
  • Cable/satellite channelsCable/satellite channels
  • 80-cm flat-screen TV80-cm flat-screen TV
GeneralGeneral
  • Meeting roomMeeting room
  • Business centerBusiness center
  • Banquet hallBanquet hall
  • Free newspapers in lobbyFree newspapers in lobby
  • Front-desk safeFront-desk safe
  • ElevatorElevator
  • ATM/banking servicesATM/banking services
  • ItalianItalian
  • GermanGerman
  • FrenchFrench
  • EnglishEnglish
  • SpanishSpanish
  • Smoke-free propertySmoke-free property
  • TV in lobbyTV in lobby
  • Fireplace in lobbyFireplace in lobby
Guest ServicesGuest Services
  • Snack bar/deliSnack bar/deli
  • Arcade/game roomArcade/game room
  • Laundry facilitiesLaundry facilities
  • Ski storageSki storage
  • Concierge servicesConcierge services
  • Multilingual staffMultilingual staff
  • Daily housekeepingDaily housekeeping
  • Dry cleaning serviceDry cleaning service
  • Ski passesSki passes
  • 24-hour front desk24-hour front desk
  • Porter/bellhopPorter/bellhop
  • Hair salonHair salon
  • Snow sports gearSnow sports gear
  • Laundry facilitiesLaundry facilities
  • Tour/ticket assistanceTour/ticket assistance
  • Luggage storageLuggage storage
InternetInternet
  • Available in all rooms: Free WiFiAvailable in all rooms: Free WiFi
  • Available in some public areas: Free WiFiAvailable in some public areas: Free WiFi
OutdoorsOutdoors
  • TerraceTerrace
  • GardenGarden
SpaSpa
  • Massage - sportsMassage - sports

Policies

Check-in
Check-in
Check-in start time: 3:00 pm; check-in end time: 11:00 pm late check-in subject to availability minimum check-in age: 18
Check-out
Check-out
Check-out before noon
Child Policy
Child Policy
Children are welcome. kids stay free! one child 2 years old or younger stays free when using existing bedding. rollaway/extra beds are available for chf 45 per night.
Payment Policy
Payment Policy
Nearby parking fee: chf 20 per day (49213 ft away) rollaway bed fee: chf 45 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Pet Policy
No pets or service animals allowed
Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

yuko
Jul 30, 2026 09:23:38 PM
Review Score:   10
Summary: It would have been great if there was a slope for carry-on suitcase/wheelchair people.
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Room Arrangement

Room InfoFacilities
Double Room, City View
Room Size: 226 square feet m2
1 King Bed
Double Room, City View

General

Square meters - 21, Square feet - 226, No rollaway/extra beds, No cribs (infant beds), Number of bedrooms - 1, Ping - 6.35, Bed count minimum 1, Bed count maximum 1, City view
Gallery Single Room
Room Size: 118 square feet m2
1 Twin Bed
Gallery Single Room

General

Square feet - 118, No rollaway/extra beds, Ping - 3.32, Bed count minimum 1, Bed count maximum 1, Square meters - 11, Free cribs/infant beds
Double Room, Balcony
Room Size: 237 square feet m2
1 King Bed
Double Room, Balcony

General

Balcony or patio, Rollaway/extra beds (surcharge), Square feet - 237, Number of bedrooms - 1, Ping - 6.66, Balcony, Mountain view, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Square meters - 22, Free cribs/infant beds
Family Room, City View
Room Size: 344 square feet m2
2 King Bed and Twin Bunk Bed
Family Room, City View

General

Square meters - 32, No rollaway/extra beds, No cribs (infant beds), Number of bedrooms - 1, Square feet - 344, Ping - 9.67, Bed count maximum 3, City view, Bed count minimum 3
Superior Double Room, Balcony
Room Size: 344 square feet m2
1 King Bed
Superior Double Room, Balcony

General

Square meters - 32, Balcony or patio, Rollaway/extra beds (surcharge), No cribs (infant beds), Number of bedrooms - 1, Balcony, Square feet - 344, Mountain view, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Ping - 10
Triple Room
Room Size: m2
2 King Bed and Twin Bed
Triple Room

General

No rollaway/extra beds, No cribs (infant beds), Number of bedrooms - 1, Separate sitting area, Bed count minimum 2, City view, Bed count maximum 2

FAQ's

Is this The Pollux pet-friendly for guests? 

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the The Pollux have a swimming pool? 

No, this The Pollux does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in The Pollux? 

Best-rates for the The Pollux starts from $394 per night with includes TV, Wheelchair Accessible, Balcony/Terrace, Accessibility, Security/Safety, Business Services, Sports/Activities, Bedding/Linens, Skiing, Wellness Facilities, Spa, Fireplace, Restaurant, Bar, Guest Services, Breakfast, Child Friendly, Heating, Internet, Kitchen, Laundry with all other facilities. Hotala.uk matches every traveler with their perfect hotel, resort, or rental and whether you are traveling with a group, friends, family, or pets.

Is The Pollux a family-friendly place to stay? 

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the The Pollux wheelchair accessible or offer services for disabled guests? 

Based on the information received from our partner, the The Pollux is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the The Pollux? 

Based on the information reported by the owner or manager, the The Pollux indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for The Pollux? 

Based on the information reported by the owner or manager, details for the cancellation policy for the The Pollux are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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