Hotel Carlota | Hotel in Mexico City

| 8.4 (526 Reviews) |  1 Bathroom
Reforma Hotel | Hotel Carlota

Hotel in Reforma, Mexico City

Hotel with free parking, a short walk to Paseo de la Reforma
This hotel features an outdoor pool, a restaurant, and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, a poolside bar, a snack bar/deli, and concierge services are onsite.
Hotel Carlota offers 35 air-conditioned accommodations with laptop-compatible safes and complimentary newspapers. Beds feature premium bedding. Flat-screen televisions come with cable channels.

Bathrooms include bathtubs or showers and complimentary toiletries. This Mexico City hotel provides complimentary wireless Internet access. Housekeeping is provided daily.


Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Rio Amazonas No. 73, Mexico City, 06500, Mexico

Amenities

Air Conditioner
Parking
Pool
Designated Smoking Area
TV
Wheelchair Accessible
Balcony/Terrace
Accessibility
Transportation/Shuttle
Bedding/Linens
Restaurant
Bar
Toiletries
Guest Services
Entertainment
Breakfast
Child Friendly
Internet
Laundry

Facility Overview

Bathrooms
  • Private bathroom
  • Bathtub or shower
  • Towels
  • Free toiletries
Bedroom
  • Air conditioning
  • Premium bedding
  • Laptop-compatible safe
  • Free newspapers
  • Laptop-friendly workspace
  • Desk
Breakfast
  • Cooked-to-order breakfast available for a fee daily 8:00 AM–noon: MXN 350 per person
  • Room service available
  • 1 poolside bar and 1 bar
  • 1 restaurant
  • Free bottled water
Parking
  • Free self parking on site
  • Area shuttle (surcharge)
  • Airport shuttle on request
  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle (surcharge)
Accessibility
  • Elevator
Activities
  • Zoo
  • Shopping
  • Outdoor pool
  • Bicycle rentals
Entertainment
  • Cable channels
  • Flat-screen TV
General
  • Library
  • Elevator
  • Front-desk safe
  • Free newspapers in lobby
  • English
  • Spanish
  • Designated smoking areas
Guest Services
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Laundry facilities
  • 24-hour front desk
  • Daily housekeeping
  • Concierge services
  • Tour/ticket assistance
  • Porter/bellhop
  • Dry cleaning service
  • Luggage storage
Internet
  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi
Outdoors
  • Yard

Policies

Check-in
Check-in start time: 3:00 pm; check-in end time: midnight late check-in subject to availability minimum check-in age: 18
Check-out
Check-out before noon
Child Policy
Children are welcome. kids stay free! one child 11 years old or younger stays free when using existing bedding. rollaway/extra beds are not available.
Payment Policy
Fee for cooked-to-order breakfast: approximately mxn 350 per person airport shuttle fee: mxn 1392 per vehicle (roundtrip, maximum occupancy 2) pet deposit: mxn 1000 per stay pet fee: mxn 500 per pet, per stay the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
2 total (up to 29 lbs per pet) pets allowed for an extra charge of mxn 500 per pet, per stay, plus a deposit of mxn 1000 per stay welcoming dogs only
Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a fire extinguisher and a first aid kit special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards; cash is not accepted

Reviews

Michael
Jun 27, 2025 04:00:43 AM
Review Score:   4
Summary: I recently booked a 4 night stay at Hotel Carlota while traveling with a group of friends. Upon arrival I was informed that the "suite" that I had booked was not the room that I would be getting because the ticket that the hotel had received was for a standard room. We were shown the standard room and it was tiny. I returned to the desk with my hotel.com confirmation which clearly stated "suite" on my confirmation (I believe I initially paid $60 or so per night more for the upgraded room) but was told again that they have me in a standard room. They were happy to "upgrade" me to a suite for an additional amount (around $255 USD for my stay) which I finally gave in on because we had been traveling all day and had dinner plans. No customer service options with hotel.com and no help from the hotel. First time that this has ever happened using hotels.com but it was very obnoxious.
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Room Arrangement

Room Info Facilities
Deluxe Room
Room Size: m2
1 Queen Bed
Deluxe Room

General

Number of living rooms 0, No cribs (infant beds), Number of bedrooms - 1, Bed count minimum 1, Bed count maximum 1
Premium Room
Room Size: m2
1 Queen Bed
Premium Room

General

Number of living rooms 0, No cribs (infant beds), Number of bedrooms - 1, Bed count minimum 1, Bed count maximum 1
Standard Room
Room Size: m2
1 Double Bed
Standard Room

General

Number of living rooms 0, Number of bedrooms - 0, No cribs (infant beds), Bed count minimum 1, Bed count maximum 1
Standard Room
Room Size: m2
1 Queen Bed
Standard Room

General

Number of living rooms 0, No cribs (infant beds), Number of bedrooms - 1, Bed count minimum 1, Bed count maximum 1

FAQ's

Is this Hotel Carlota pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Hotel Carlota have a swimming pool?

Yes, this Hotel Carlota has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Hotel Carlota?

Best-rates for the Hotel Carlota starts from $98 per night with includes Entertainment, Child Friendly, Parking, Breakfast, Laundry, Air Conditioner, Bar, Internet, Guest Services, Designated Smoking Area, Wheelchair Accessible, Balcony/Terrace, Transportation/Shuttle, Bedding/Linens, Restaurant, Toiletries, Pool, TV, Accessibility with all other facilities. Hotala.uk matches every traveler with their perfect hotel, resort, or rental and whether you are traveling with a group, friends, family, or pets.

Is Hotel Carlota a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Hotel Carlota wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Hotel Carlota is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Hotel Carlota?

Based on the information reported by the owner or manager, the Hotel Carlota indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Hotel Carlota?

Based on the information reported by the owner or manager, details for the cancellation policy for the Hotel Carlota are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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