Holiday Inn Express London - ExCel by IHG | Hotel in London

| 8.3 (5210 Reviews) |  5 Bathrooms  12 Guests
Custom House Hotel | Holiday Inn Express London - ExCel by IHG

Hotel in Custom House, London

Located in the heart of London's Docklands, this Holiday Inn Express is a 7-minute walk from the ExCel and a 1.1 miles from London City Airport. High-speed free WiFi is accessible throughout, and there are meeting facilities on site. Holiday Inn Express London - ExCel offers a selection of different room types, all en suite with a shower and ironing facilities. Each room has air conditioning to ensure guest's comfort, as well as a flat-screen TV. An Express Start Breakfast with 4 hot dishes is free for every guest staying in the hotel. The property has its own bar and terrace serving a wide variety of food, TNT Sports live telecast for guest entertainment. Other eateries are located within a 15-minute walk. Royal Albert DLR station is 492 feet from the property offering links to central London and Canary Wharf.

Holiday Inn Express London - ExCel by IHG is located in London.

This 254 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Designated Smoking Area, Wheelchair Accessible, Balcony/Terrace, and several others. This is a 3 star rated property and has over 5210 reviews with the average score of 8.3 . Coming to London and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 254 Bedrooms Hotel if you want to learn more about this Hotala.uk place in London. These details are authentic, as they are provided by our partner, booking.com.

This Holiday Inn Express London - ExCel by IHG in London is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Holiday Inn Express London - ExCel by IHG”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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1018 Dockside Road, London, E16 2FQ, United Kingdom

Amenities

Air Conditioner
Parking
Designated Smoking Area
TV
View
Wheelchair Accessible
Balcony/Terrace
Accessibility
Security/Safety
Business Services
Fireplace/Heating
Restaurant
Bar
Toiletries
Guest Services
Entertainment
Breakfast
Child Friendly
Internet
Laundry

Facility Overview

Breakfast
  • Kids' meals
  • Snack bar
  • Wine/Champagne
  • Restaurant
  • Bar
Parking
  • Parking
  • Private Parking
  • Accessible parking
  • Parking on site
Accessibility
  • Wheelchair accessible
  • Toilet with grab rails
  • Bathroom emergency cord
General
  • Elevator
  • Smoke-free property
  • Wifi in all areas
  • Facilities for disabled guests
  • Family rooms
  • Air conditioning
  • Heating
  • Safe
  • Non-smoking rooms
  • Designated smoking area
  • Soundproof rooms
Guest Services
  • Tour desk
  • Vending machine (drinks)
  • Vending machine (snacks)
  • 24-hour front desk
  • Laundry
  • Baggage storage
  • Business center
  • Daily housekeeping
  • Fax/Photocopying
  • Meeting/Banquet facilities
  • ATM on site
  • Dry cleaning
  • Shared lounge/TV area
  • Invoice provided
Internet
  • Internet
  • Free Wifi
  • Wifi
Outdoors
  • Garden
  • Outdoor furniture
  • Sun deck
Security/Safety
  • 24-hour security
  • Smoke alarms
  • Key card access
  • CCTV in common areas
  • Fire extinguishers
  • Security alarm
  • Use of cleaning chemicals that are effective against coronavirus
  • Guest accommodation sealed after cleaning
  • Guest accommodation disinfected between stays
  • Property cleaned by professional cleaning companies
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Hand sanitizer in guest accommodation and common areas
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Face masks for guests available
  • First aid kits available
  • Staff follow all safety protocols as directed by local authorities
  • Screens or physical barriers between staff and guests in appropriate areas
  • Contactless check-in/out
  • Cashless payment available
  • Breakfast to-go containers
  • All plates, cutlery, glasses, and other tableware sanitized

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Non refundable
Infant Policy
Cots are available from age 0 to 2 without price in crib
Pet Policy
Pets are not allowed
Guests are required to show a photo identification and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply, a damage deposit of £50 is required on arrival. this will be collected by credit card. you should be reimbursed on check-out. your deposit will be refunded in full via credit card, subject to an inspection of the property.guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply.

Reviews

Value for money:
8.03
Location:
8.16
Staff:
8.89
Facilities:
8.22
Comfort:
8.38
Cleanliness:
8.47
Kasia
Jul 15, 2025 07:00:00 AM
Review Score:   10
United Kingdom
Reviewer Type: Couple
Travel Purpose: leisure
See All Reviews

Room Arrangement

Room Info Facilities
Standard Double Room with Free Hot Breakfast
Room Type: Double
Room Size: 22 m2
1 Full bed(s) Bed
Standard Double Room with Free Hot Breakfast

Bathroom

Hairdryer, Bathtub or shower, Walk-in shower, Toilet paper, Toilet, Towels, Shower, Free toiletries, Private bathroom

Media & Technology

TV, Telephone, Flat-screen TV

General

Trash cans, Air conditioning, Heating, Soundproof, Iron, Carpeted

Living Area

Desk

Kitchen

Electric kettle

Bedroom

Childrens' cribs, Linens

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room Amenities

Clothes rack

Layout

Window
Standard Twin Room with Free Hot Breakfast
Room Type: Twin
Room Size: 22 m2
2 Twin bed(s) Bed
Standard Twin Room with Free Hot Breakfast

Bathroom

Hairdryer, Bathtub or shower, Walk-in shower, Toilet paper, Toilet, Towels, Shower, Free toiletries, Private bathroom

Media & Technology

TV, Telephone, Flat-screen TV

General

Trash cans, Air conditioning, Heating, Soundproof, Iron, Carpeted

Kitchen

Electric kettle

Bedroom

Childrens' cribs, Linens

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room Amenities

Clothes rack
Standard Double Room with Sofa Bed and Free Hot Breakfast
Room Type: Double
Room Size: 22 m2
1 Full bed(s) Bed
1 Sofa bed Bed
Standard Double Room with Sofa Bed and Free Hot Breakfast

Bathroom

Hairdryer, Bathtub or shower, Walk-in shower, Toilet paper, Toilet, Towels, Shower, Free toiletries, Private bathroom

Media & Technology

TV, Telephone, Flat-screen TV

General

Trash cans, Air conditioning, Heating, Soundproof, Iron, Carpeted

Living Area

Sofa

Kitchen

Electric kettle

Bedroom

Childrens' cribs, Linens

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room Amenities

Sofa bed, Clothes rack
Double Room with Free Hot Breakfast - Accessible
Room Type: Double
Room Size: 25 m2
1 Full bed(s) Bed

Bathroom

Hairdryer, Walk-in shower, Toilet paper, Toilet, Towels, Shower, Free toiletries, Private bathroom

Media & Technology

TV, Telephone, Flat-screen TV

General

Interconnecting room(s) available, Trash cans, Air conditioning, Heating, Soundproof, Iron, Carpeted

Kitchen

Electric kettle

Bedroom

Childrens' cribs, Linens

Accessibility

Roll-in shower, Emergency cord in bathroom, Accessible by elevator, Accessible room, Upper floors accessible by elevator, Entire unit wheelchair accessible, Adapted bath

Room Amenities

Clothes rack
Standard Room with Free Hot Breakfast
Room Type: Double
Room Size: 22 m2
1 Full bed(s) Bed
2 Twin bed(s) Bed
Standard Room with Free Hot Breakfast

Bathroom

Hairdryer, Bathtub or shower, Walk-in shower, Toilet paper, Toilet, Towels, Shower, Free toiletries, Private bathroom

Media & Technology

TV, Telephone, Flat-screen TV

General

Trash cans, Air conditioning, Heating, Soundproof, Iron, Carpeted

Living Area

Desk

Kitchen

Electric kettle

Bedroom

Childrens' cribs, Linens

Accessibility

Upper floors accessible by elevator, Accessible by elevator

Room Amenities

Clothes rack

FAQ's

Is this Custom House hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Custom House hotel?

Check-in time for Custom House hotel starts counting from 2:00 PM and check-out is until 11:00 AM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Custom House hotel have a swimming pool?

No, this Custom House hotel does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Custom House hotel?

Best-rates for the Custom House hotel starts from $133 per night with includes Security/Safety, Business Services, Toiletries, Guest Services, Breakfast, Internet, Designated Smoking Area, Wheelchair Accessible, Balcony/Terrace, Fireplace/Heating, Bar, Entertainment, Laundry, Air Conditioner, Accessibility, Restaurant, Child Friendly, Parking, TV, View with all other facilities. Hotala.uk matches every traveler with their perfect hotel, resort, or rental and whether you are traveling with a group, friends, family, or pets.

Is Custom House hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Custom House hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Custom House hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Custom House hotel?

Based on the information reported by the owner or manager, the Custom House hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Custom House hotel?

Based on the information reported by the owner or manager, details for the cancellation policy for the Custom House hotel are as follows: Non refundable Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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