Four Points by Sheraton Cancun Centro | Hotel in Cancun

| 8.6 (744 Reviews) |  1 Bathroom
Downtown Cancun Hotel | Four Points by Sheraton Cancun Centro

Hotel in Downtown Cancun, Cancun

Hotel with 2 restaurants, near Plaza Las Americas
This smoke-free hotel features 2 restaurants, an outdoor pool, and 2 bars/lounges. Wired internet in public areas is free. Additionally, a 24-hour fitness center, a poolside bar, and a snack bar/deli are onsite.
Housekeeping is available on request.
Four Points by Sheraton Cancun Centro offers 112 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. 42-inch LED televisions come with premium cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Cancun hotel provides complimentary wired Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided on request.


Recreational amenities at the hotel include an outdoor pool, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Avenida Tulum, MZ 1, Lote 2, SM 12, Cancun, 77500, Mexico

Amenities

Air Conditioner
Parking
Pool
TV
Wheelchair Accessible
Balcony/Terrace
Accessibility
Security/Safety
Business Services
Bedding/Linens
Wellness Facilities
Spa
Restaurant
Bar
Toiletries
Guest Services
Entertainment
Breakfast
Child Friendly
Internet
Kitchen
Laundry

Facility Overview

Bathrooms
  • Towels
  • Private bathroom
  • Shower
  • Hair dryer
  • Free toiletries
Bedroom
  • Free cribs/infant beds
  • Blackout drapes/curtains
  • Premium bedding
  • Hypo-allergenic bedding
  • Air conditioning
  • Bed sheets
  • Free rollaway beds
  • Iron/ironing board
  • Phone
  • Desk
  • LED light bulbs
  • Recycling
  • Energy-saving switches
  • Laptop-friendly workspace
  • Safe
  • Soundproofing
  • Water-efficient showers only
  • Free local calls
  • Window screens
  • Connecting rooms available
  • Guidebooks/recommendations
Breakfast
  • 24-hour room service
  • 2 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges and 1 poolside bar
  • Buffet breakfast available for a fee daily 6:30 AM–11:30 AM: MXN 350 per person
  • Coffee/tea maker
  • Minibar
Parking
  • Wheelchair-accessible parking available
  • Limited onsite parking
  • Onsite parking options include a carport
  • Height restrictions apply for onsite parking
  • Electric car charging station on site
Accessibility
  • Low-height bed
  • Stair-free path to entrance
  • Wheelchair-accessible fitness center
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchairs available on site
  • Grab bar near toilet
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Low-height view port in door
  • Low-height desk
  • Visual alarms in hallways
  • Wheelchair-width doorways
  • In-room accessibility
  • Braille signage
  • Wheelchair-accessible restaurant
  • Low-height counter and sink
  • Assistive listening devices available
  • Elevator
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Pool hoist on site
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business center
Activities
  • Ecotours
  • Outdoor pool
  • Art gallery
  • Steam room
  • Sauna
  • 24-hour fitness center
  • Shopping
Entertainment
  • Premium channels
  • 42-inch LED TV
  • Cable channels
General
  • Computer station
  • 24-hour business center
  • Conference center (2121 square feet of space)
  • Meeting rooms - 5
  • Ballroom
  • Elevator
  • ATM/banking services
  • Front-desk safe
  • Banquet hall
  • Library
  • Reception hall
  • English
  • Italian
  • Portuguese
  • French
  • Spanish
  • Comprehensive food waste policy
  • Biodegradable coffee stirrers
  • Rooftop garden
  • Comprehensive recycling policy
  • Smoke-free property
  • No plastic coffee stirrers
  • At least 80% lighting from LEDs
  • Romance packages available
  • Vegetarian dining options
  • TV in lobby
  • Double-glazed windows
Guest Services
  • Free cribs/infant beds
  • Outdoor pool
  • Soundproofed rooms
  • Free rollaway/extra beds
  • Snack bar/deli
  • Luggage storage
  • 24-hour front desk
  • Tour/ticket assistance
  • Multilingual staff
  • Concierge services
  • Wedding services
  • Change of bedsheets (on request)
  • Porter/bellhop
  • Housekeeping (on request)
Internet
  • Available in all rooms: Free wired internet
  • Available in some public areas: Free wired internet
Outdoors
  • Garden
  • Free pool cabanas
  • Pool sun loungers
  • Pool umbrellas
  • Rooftop terrace

Policies

Check-in
Check-in start time: 3 pm; check-in end time: midnight contactless check-in available early check-in is available for a fee early check-in subject to availability express check-in available late check-in subject to availability minimum check-in age: 18
Check-out
Check-out before noon contactless check-out available express check-out available
Child Policy
Children are welcome. free rollaway/extra beds! free cribs (infant beds)!
Payment Policy
Fee for buffet breakfast: approximately mxn 350 per person pet fee: mxn 350 per accommodation, per night plus mxn 50 one-time cleaning fee service animals are exempt from fees early check-in is available for a fee (subject to availability) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Pets allowed for an extra charge of mxn 350 per accommodation, per night, plus a one-time cleaning fee of mxn 50 service animals are welcome, and are exempt from fees welcoming dogs and cats only
Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a fire extinguisher, a smoke detector, and a security system special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed the name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation this property accepts credit cards and cash this property affirms that it follows the cleaning and disinfection practices of commitment to clean (marriott) this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Robert
Jun 16, 2025 11:01:29 AM
Review Score:   10
Summary: We enjoy staying here. Clean, nice bathroom with large shower. Not happy with towels in the bathroom this time, they were small, thread baren, and the cleaning lady repeatedly only left one bath towel and one hand towel, but my husband and I were in the room together for 3 days. The pool towels are nice. The food at the restaurant and around pool is delicious
See All Reviews

Room Arrangement

Room Info Facilities
Deluxe Room, 1 King Bed, Non Smoking
Room Size: 388 square feet m2
1 King Bed
Deluxe Room, 1 King Bed, Non Smoking

General

Number of living rooms 0, Number of bedrooms - 1, Room and bed type depend on availability check-in, Pets not allowed, Square meters - 36, Square feet - 388, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, City view, Ping - 10.90
Traditional Room, 1 King Bed, Non Smoking
Room Size: 344 square feet m2
1 King Bed
Traditional Room, 1 King Bed, Non Smoking

General

Pet-friendly room, Number of living rooms 0, Grab bar - in shower, Number of bedrooms - 1, Room and bed type depend on availability check-in, Square feet - 344, Extra bed count 1, Number of bathrooms - 1, Square meters - 32, Balcony, Ping - 9.67, Bed count minimum 1, Bed count maximum 1, City view
Traditional Room, 2 Queen Beds, Non Smoking, City View
Room Size: 344 square feet m2
2 Queen Beds
Traditional Room, 2 Queen Beds, Non Smoking, City View

General

Square meters - 32, Number of living rooms 0, Number of bedrooms - 2, Room and bed type depend on availability check-in, Pets not allowed, Square feet - 344, Ping - 9.67, Extra bed count 1, Bed count minimum 2, City view, Number of bathrooms - 1, Bed count maximum 2
Junior Suite, 1 King Bed, Non Smoking
Room Size: 538 square feet m2
1 King Bed
Junior Suite, 1 King Bed, Non Smoking

General

Number of living rooms 0, Square feet - 538, Number of bedrooms - 1, Room and bed type depend on availability check-in, Pets not allowed, Extra bed count 2, Bathrobes, Square meters - 50, Ping - 15.12, Separate sitting area, Day bed, Bed count minimum 1, Bed count maximum 1, City view
Deluxe Room, 2 Queen Beds, Non Smoking, City View
Room Size: m2
2 Queen Beds
Deluxe Room, 2 Queen Beds, Non Smoking, City View

General

Number of bedrooms - 2, Extra bed count 1, Bed count minimum 2, City view, Bed count maximum 2

FAQ's

Is this Downtown Cancun hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Downtown Cancun hotel?

Check-in time for Downtown Cancun hotel starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Downtown Cancun hotel have a swimming pool?

Yes, this Downtown Cancun hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Downtown Cancun hotel?

Best-rates for the Downtown Cancun hotel starts from $101 per night with includes Balcony/Terrace, Security/Safety, Bedding/Linens, Guest Services, Breakfast, Wheelchair Accessible, Business Services, Restaurant, Bar, Toiletries, Child Friendly, Accessibility, Laundry, Parking, Wellness Facilities, Spa, Entertainment, Internet, Kitchen, Air Conditioner, Pool, TV with all other facilities. Hotala.uk matches every traveler with their perfect hotel, resort, or rental and whether you are traveling with a group, friends, family, or pets.

Is Downtown Cancun hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Downtown Cancun hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Downtown Cancun hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Downtown Cancun hotel?

Based on the information reported by the owner or manager, the Downtown Cancun hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Downtown Cancun hotel?

Based on the information reported by the owner or manager, details for the cancellation policy for the Downtown Cancun hotel are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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