Aloft Tulum | Hotel in Tulum

| 9.0 (459 Reviews) |  1 Bathroom
Zama Hotel | Aloft Tulum

Hotel in Zama, Tulum

Luxury hotel with 2 restaurants, near Tulum National Park
Along with 2 restaurants, this smoke-free hotel has 2 outdoor pools and 2 bars/lounges. WiFi in public areas is free. Additionally, a 24-hour fitness center, a poolside bar, and a snack bar/deli are onsite.
Housekeeping is available on request.
Aloft Tulum offers 140 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Pillowtop beds feature down comforters and premium bedding. 55-inch LCD televisions come with premium digital channels and Netflix. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.


2 outdoor swimming pools are on site along with a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Show more
 
Av. Coba Sur Mz 5 Lt 1, Smz 1 Region 14, Tulum, 77760, Mexico

Amenities

Air ConditionerAir Conditioner
ParkingParking
PoolPool
TVTV
Wheelchair AccessibleWheelchair Accessible
Balcony/TerraceBalcony/Terrace
AccessibilityAccessibility
Security/SafetySecurity/Safety
Business ServicesBusiness Services
Bedding/LinensBedding/Linens
Wellness FacilitiesWellness Facilities
RestaurantRestaurant
BarBar
ToiletriesToiletries
Guest ServicesGuest Services
EntertainmentEntertainment
BreakfastBreakfast
Child FriendlyChild Friendly
InternetInternet
KitchenKitchen
LaundryLaundry

Facility Overview

BathroomsBathrooms
  • ShowerShower
  • Toilet paperToilet paper
  • BathrobesBathrobes
  • Hair dryerHair dryer
  • Rainfall showerheadRainfall showerhead
  • TowelsTowels
  • SoapSoap
  • ShampooShampoo
  • Designer toiletriesDesigner toiletries
  • Private bathroomPrivate bathroom
BedroomBedroom
  • Blackout drapes/curtainsBlackout drapes/curtains
  • Air conditioning (climate-controlled)Air conditioning (climate-controlled)
  • Pillow-top mattressPillow-top mattress
  • Down comforterDown comforter
  • Premium beddingPremium bedding
  • Bed sheetsBed sheets
  • PhonePhone
  • Mobile key entryMobile key entry
  • SafeSafe
  • RecyclingRecycling
  • Individually furnishedIndividually furnished
  • Laptop-friendly workspaceLaptop-friendly workspace
  • Individually decoratedIndividually decorated
  • DeskDesk
  • Water-efficient showers onlyWater-efficient showers only
  • SlippersSlippers
  • Energy-saving switchesEnergy-saving switches
  • Connecting rooms availableConnecting rooms available
  • LED light bulbsLED light bulbs
BreakfastBreakfast
  • 2 bars/lounges and 1 poolside bar2 bars/lounges and 1 poolside bar
  • 2 restaurants and 1 coffee shop/cafe2 restaurants and 1 coffee shop/cafe
  • Full breakfast available for a fee daily 7:00 AM–11:00 AM: USD 25-25 for adults and USD 20-25 for childrenFull breakfast available for a fee daily 7:00 AM–11:00 AM: USD 25-25 for adults and USD 20-25 for children
  • Coffee/tea in common area(s)Coffee/tea in common area(s)
  • Room service availableRoom service available
  • Coffee/tea makerCoffee/tea maker
  • Free bottled waterFree bottled water
  • MinibarMinibar
ParkingParking
  • Wheelchair-accessible parking and van parking availableWheelchair-accessible parking and van parking available
  • Airport shuttle on requestAirport shuttle on request
  • Secured covered self parking on site (USD 17 per day)Secured covered self parking on site (USD 17 per day)
  • 24-hour roundtrip airport shuttle (surcharge)24-hour roundtrip airport shuttle (surcharge)
  • Onsite parking options include a carportOnsite parking options include a carport
  • Electric car charging station on siteElectric car charging station on site
AccessibilityAccessibility
  • Low-height electrical outlets in bathroomLow-height electrical outlets in bathroom
  • Valet for wheelchair-equipped vehicleValet for wheelchair-equipped vehicle
  • ElevatorElevator
  • Accessible airport shuttleAccessible airport shuttle
  • Toilet grab bar height (inches): 47Toilet grab bar height (inches): 47
  • Grab bar near toiletGrab bar near toilet
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible loungeWheelchair-accessible lounge
  • Braille signageBraille signage
  • Wheelchair-accessible registration deskWheelchair-accessible registration desk
  • Well-lit path to entranceWell-lit path to entrance
  • Wheelchair-accessible registration desk height (inches): 25Wheelchair-accessible registration desk height (inches): 25
  • Wheelchair-accessible spaWheelchair-accessible spa
  • Doorbell and phone notificationDoorbell and phone notification
  • Elevator door width (inches): 59Elevator door width (inches): 59
  • Wheelchair-accessible public washroomWheelchair-accessible public washroom
  • Wheelchair-accessible concierge deskWheelchair-accessible concierge desk
  • Wheelchair-accessible parkingWheelchair-accessible parking
  • Wheelchair-accessible poolWheelchair-accessible pool
  • Wheelchair-accessible restaurantWheelchair-accessible restaurant
  • Wheelchair-accessible path of travelWheelchair-accessible path of travel
  • 10 on-site accessible parking spaces10 on-site accessible parking spaces
  • Wheelchair-accessible van parkingWheelchair-accessible van parking
  • Wheelchair-accessible fitness centerWheelchair-accessible fitness center
ActivitiesActivities
  • EcotoursEcotours
  • SnorkelingSnorkeling
  • Theme parksTheme parks
  • Beach accessBeach access
  • 2 outdoor pools2 outdoor pools
  • Bicycle rentalsBicycle rentals
  • Shopping mallShopping mall
  • 24-hour fitness center24-hour fitness center
EntertainmentEntertainment
  • NetflixNetflix
  • Premium channelsPremium channels
  • Streaming servicesStreaming services
  • 55-inch LCD TV55-inch LCD TV
  • Digital channelsDigital channels
GeneralGeneral
  • Coworking spaceCoworking space
  • Computer stationComputer station
  • Conference space (2170 square feet)Conference space (2170 square feet)
  • Meeting rooms -  3Meeting rooms - 3
  • 24-hour business center24-hour business center
  • Banquet hallBanquet hall
  • ElevatorElevator
  • EnglishEnglish
  • SpanishSpanish
  • No plastic coffee stirrersNo plastic coffee stirrers
  • Rooftop gardenRooftop garden
  • TV in lobbyTV in lobby
  • No plastic drinking strawsNo plastic drinking straws
  • Vegan dining optionsVegan dining options
  • Smoke-free propertySmoke-free property
  • At least 80% lighting from LEDsAt least 80% lighting from LEDs
  • Comprehensive recycling policyComprehensive recycling policy
  • Vegetarian dining optionsVegetarian dining options
  • Comprehensive food waste policyComprehensive food waste policy
  • Biodegradable coffee stirrersBiodegradable coffee stirrers
Guest ServicesGuest Services
  • 2 outdoor pools2 outdoor pools
  • Snack bar/deliSnack bar/deli
  • Laundry facilitiesLaundry facilities
  • Porter/bellhopPorter/bellhop
  • Daily housekeepingDaily housekeeping
  • Change of bedsheets (on request)Change of bedsheets (on request)
  • Wedding servicesWedding services
  • Tour/ticket assistanceTour/ticket assistance
  • Multilingual staffMultilingual staff
  • Concierge servicesConcierge services
  • 24-hour front desk24-hour front desk
  • Laundry facilitiesLaundry facilities
  • Dry cleaning serviceDry cleaning service
  • Luggage storageLuggage storage
  • Change of towels (on request)Change of towels (on request)
InternetInternet
  • Available in all rooms: Free WiFiAvailable in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired InternetAvailable in some public areas: Free WiFi and wired Internet
OutdoorsOutdoors
  • GardenGarden
  • Pool sun loungersPool sun loungers
  • Free pool cabanasFree pool cabanas
  • Outdoor furnitureOutdoor furniture
  • Rooftop terraceRooftop terrace
  • Pool umbrellasPool umbrellas

Policies

Check-in
Check-in
Check-in start time: 3:00 pm; check-in end time: anytime contactless check-in available express check-in available minimum check-in age: 18
Check-out
Check-out
Check-out before noon contactless check-out available express check-out available
Child Policy
Child Policy
Children are welcome. kids stay free! children stay free when using existing bedding. rollaway/extra beds are not available.
Payment Policy
Payment Policy
Fee for full breakfast: approximately usd 25 to 25 for adults, and usd 20 to 25 for children airport shuttle fee: usd 268 per vehicle (one-way, maximum occupancy 10) airport shuttle fee per child: usd 1 (roundtrip), (up to 17 years old) covered self parking fee: usd 17 per day pet fee: usd 30 per pet, per stay service animals are exempt from fees the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Pet Policy
2 total (up to 40 lbs per pet) food and water bowls are available pets allowed for an extra charge of usd 30 per pet, per stay restrictions apply; for more information contact the property at the number on the booking confirmation service animals are welcome, and are exempt from fees
Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards and cash this property affirms that it follows the cleaning and disinfection practices of commitment to clean (marriott) this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Daniel
Sep 24, 2025 10:09:40 AM
Review Score:   8
Summary: Laundry facility excellent. Breakfast ok, coffee needs to be better. Staff great. Rooftop awesome.
See All Reviews

Room Arrangement

Room InfoFacilities
aloft, Room, 2 Double Beds
Room Size: 334 square feet m2
2 Double Beds
aloft, Room, 2 Double Beds

General

Square meters - 31, Number of living rooms 0, Ping - 9, Number of bedrooms - 0, Garden view, Pets not allowed, Square feet - 334, Bed count minimum 2, Number of bathrooms - 1, Free cribs/infant beds, Bed count maximum 2
aloft, Room, 1 King Bed
Room Size: 279 square feet m2
1 King Bed
aloft, Room, 1 King Bed

General

Ping - 8, Number of living rooms 0, Number of bedrooms - 0, Garden view, Pets not allowed, Square meters - 26, Square feet - 279, Bed count minimum 1, Bed count maximum 1, Number of bathrooms - 1, Free cribs/infant beds
Room, 1 King Bed (Terrace, View)
Room Size: 279 square feet m2
1 King Bed
Room, 1 King Bed (Terrace, View)

General

Ping - 8, Number of living rooms 0, Number of bedrooms - 0, Terrace, Pets not allowed, Square meters - 26, Square feet - 279, Number of bathrooms - 1, Free cribs/infant beds, Deck or patio, Garden view, Bed count minimum 1, Bed count maximum 1
Suite, 1 Bedroom (Balcony)
Room Size: 592 square feet m2
1 King Bed
Suite, 1 Bedroom (Balcony)

General

Number of living rooms 0, Ping - 17, Number of bedrooms - 1, Garden view, Pets not allowed, Balcony, Square feet - 592, Bed count minimum 1, Bed count maximum 1, Square meters - 55, Free cribs/infant beds
Room, 2 Double Beds (Terrace)
Room Size: 334 square feet m2
2 Double Beds
Room, 2 Double Beds (Terrace)

General

Square meters - 31, Number of living rooms 0, Ping - 9, Deck or patio, Number of bedrooms - 0, Garden view, Terrace, Pets not allowed, Square feet - 334, Bed count minimum 2, Free cribs/infant beds, Bed count maximum 2
aloft, Room, 1 King Bed, City View
Room Size: 279 square feet m2
1 King Bed
aloft, Room, 1 King Bed, City View

General

Ping - 8, Pet-friendly room, Number of living rooms 0, Number of bedrooms - 0, Wheelchair-width doorways, Doorway wheelchair width (centimeters) - 231, Room and bed type depend on availability check-in, Square meters - 26, Square feet - 279, Wheelchair accessible, Number of bathrooms - 1, Free cribs/infant beds, Lowered peephole/view port in door, Doorway wheelchair width (inches) - 91, Bed count minimum 1, Bed count maximum 1, City view
aloft, Suite, 1 Bedroom
Room Size: 592 square feet m2
2 King Bed and Double Sofa Bed
aloft, Suite, 1 Bedroom

General

Pet-friendly room, Number of living rooms 0, Number of bedrooms - 1, Full-sized refrigerator/freezer, Square feet - 592, Square meters - 55, Free cribs/infant beds, Ping - 17, Garden view, Separate sitting area, Balcony, Bed count minimum 2, Bed count maximum 2
aloft, Room, 2 Double Beds, City View
Room Size: 334 square feet m2
2 Double Beds
aloft, Room, 2 Double Beds, City View

General

Pet-friendly room, Square meters - 31, Number of living rooms 0, Ping - 9, Number of bedrooms - 0, Room and bed type depend on availability check-in, Square feet - 334, Bed count minimum 2, City view, Number of bathrooms - 1, Free cribs/infant beds, Bed count maximum 2

FAQ's

Is this Aloft Tulum pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Aloft Tulum have a swimming pool?

Yes, this Aloft Tulum has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Aloft Tulum?

Best-rates for the Aloft Tulum starts from $249 per night with includes Restaurant, Toiletries, Laundry, Wheelchair Accessible, Balcony/Terrace, Security/Safety, Business Services, Wellness Facilities, Entertainment, Pool, TV, Accessibility, Bar, Guest Services, Air Conditioner, Parking, Bedding/Linens, Breakfast, Child Friendly, Internet, Kitchen with all other facilities. Hotala.uk matches every traveler with their perfect hotel, resort, or rental and whether you are traveling with a group, friends, family, or pets.

Is Aloft Tulum a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Aloft Tulum wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Aloft Tulum is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Aloft Tulum?

Based on the information reported by the owner or manager, the Aloft Tulum indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Aloft Tulum?

Based on the information reported by the owner or manager, details for the cancellation policy for the Aloft Tulum are as follows: Cancellation policy Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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